FAQ's

Memberships encourage accountability and provide quicker progress on achieving your health goals. However, we know you may want to trial our services first, so being a member is not required to book sessions.  

We recommend you book in advance online to schedule an appointment that fits your schedule! 

It depends on what your health goals are and how quickly you want to achieve them! 

But in general we have 3 membership options: 


All of our memberships include: 

  • 10% off additional bookings
  • Retail discount
  • Early hours MWF 7-11 AM
  • Session roll over on active memberships
  • Exclusive sales and events
  • Monthly freebies
  • Memphis wellness partnership discounts


We have created a video to walk you through how to purchase the membership you want here!

Our 5 or 10 session packages never expire and are a great option if you need a longer time horizon to use a specific service! 

Yes we now offer a rewards program! 

Learn more by clicking here.

You will receive points on your WellnessLiving account that can be redeemed for a free session of your choice starting at 500 points! 

 

It is currently a little tricky to actually redeem your free session. 

Watch this video to redeem your free session. 

We have private rooms for each of our services, a retail storefront, two bathrooms, a shower, and a relaxation room that can be used to prepare your body for maximum benefits for your session or to ease back into reality after your session. 

All of our rooms are private and we provide anything you may need during your time with us. If there is something we do not have, please let us know and we will do our best to provide it for you. Your session includes:

  • Shampoo, conditioner, and body wash
  • Towels
  • Robes
  • Earplugs
  • Slippers
  • Hair Dryer


For an added experience, we recommend bringing along anything that makes you feel at home. 

It is recommended that you wear or bring loose, comfortable clothing (like fitness attire). Many guests prefer to enjoy the session naturally, removing anything that could unnecessarily stimulate the senses. This is an individual decision, allowing you to be most comfortable during treatment. 

If you are using the cold plunge or float tank, bathing is required prior to treatment. For a detailed description go to your desired services page.

There is no one definitive answer to this question, as there are so many factors in our daily life that cause our body and mind stress. It will also vary depending on your individual needs and goals.

In an ideal world, we would be counteracting these stressors on a daily basis. We know that is not always the case. So we typically recommend that our guests prioritize their wellness at least once a week.  

Scientific research suggests that regular sessions for wellness can significantly improve our mental, physical, and emotional health. Just like other health practices (gym, sleep, diet) when you perform regularly the benefits compound.

We understand that life sometimes gets in the way of our wellness plans, and that not everyone is able to come in for regular sessions. For this reason, we suggest that guests plan their sessions several weeks in advance. 

We have created a video to walk you through how to set up your WellnessLiving account here!

We have created a video to walk you through how to  book your session on your WellnessLiving account here!

 

We have created a video to walk you through how to  book recurring sessions on your WellnessLiving account here!

We have created a video to walk you through how to use the app and track available sessions remaining on your membership here!

We have a child with sensory issues and understand the need to be in the session with your child!

If the session is for the child only, a parent can accompany the child at no additional cost. 

If the session is for both the parent and child, you are required to purchase a buddy pass. 

If your child is over the age of 14 and you would like, you can wait in the relaxation room during their session. 

Yes and we encourage that! 

Just make sure to purchase your buddy pass at checkout. 

You can purchase a buddy pass for float tanks, IR sauna, contrast, red light therapy, salt booth, and cold plunge!

Yes. Gift cards may be purchased here. Our therapies are wonderful gifts to give and receive!

We have created a video to show you how to purchase your gift card here!

We have created a video to show you how to apply your gift card here!

We accept credit, debit, and other forms of electronic payment. We do not accept cash or checks at this time.

Yes we accept HSA and FSA card payments! We know these services are extremely valuable for your health and want to provide this option for you.

Yes! Because we value and want to support others working in the wellness industry, we offer all wellness workers and military 10% off our services. This can even be applied towards monthly memberships! 

We also offer household discounts! The original family member pays full price. Then we provide 20% off for the second household member, 30% for the third household member, 40% for the fourth household members, etc.

We have created a video to show you how to apply your discount code here! 

Make sure to click the green check mark to apply your code!!

Yes! We are here to serve our community. We have a scholarship application that can be found here

Session time is valuable. We honor your time by being present and reserving that space specifically for you! Please ensure you are ready to commit to yourself and our services before purchasing! 

Payment is required at time of booking your session. A courtesy purchase confirmation and 24-hour reconfirmation email will be sent to you.

We know life is unpredictable, so we allow you to cancel your session up to one hour before your appointment time so that you can reschedule to a time that works better for you!

Arriving late for a service may require us to shorten the length of the service, so as not to inconvenience other customers and their reserved time slots.

If you no-show or show up late, you will not be able to reschedule your session and will be charged for the full session.

We do not provide refunds, but you can transfer your services to a gift card if necessary. 

Please ensure you are ready to commit to yourself and our services before purchasing!

We welcome all ages for our services! However, as much as we love children we do not provide childcare. 

Participants between the ages of 14-17 must have a parent or guardian sign the waiver on their behalf. In addition, the parent or guardian must be on New Day Healing and Wellness premises for the duration of the minor’s session.

Participants under the age of 14 must have a parent or guardian sign the waiver on their behalf. In addition, the parent or guardian must remain in the session room (not in the equipment itself) for the duration of the minor’s session.

Yes! We can host groups of all sizes for private events! 

Whether you’re celebrating a bachelorette party, mom’s night out, a company retreat, or a special occasion, our private events are an exceptional way to relax, connect, and celebrate with friends and loved ones within the privacy of our entire space.

Head to our events page for more details! 

Yes! We encourage work/life balance, productivity, health, and employee retention. Head to our events page for more details! Ask us about specials for company wellness programs!

We encourage our guests to eat a healthy meal or snack an hour or two prior to their session.

We recommend drinking more water than usual, as it is possible that your body may become dehydrated during your session. Please refrain from drinking coffee or other dehydrating liquids, which may reduce your overall experience. 

We provide a relaxation room that comes with filtered water, electrolyte packets, mushroom drinks, and organic teas to aide in your experience. 

Yes! Safety is very important at New Day Healing and Wellness.

In agreement with our waiver, new patients or those who need a refresher must arrive 15 minutes early to be trained on the equipment. Our team is trained on all of the equipment, and will not only guide you through your whole experience, but will make sure you fully understand the benefits as well! 

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Float Tank

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Hyperbaric Chamber

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Red Light Therapy

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Salt Booth

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Infrared Sauna

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Cryotherapy

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Contrast Therapy

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Compression

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Neurofeedback

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Hair Analysis

Wellness Supplies

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Relaxation Room