Below are answers to the most frequently asked questions about our store. Should you have any further inquiries, please do not hesitate to contact us. 

For a detailed description go to your desired services page.

Click on your desired service. Then scroll to the bottom of that service page.

There you will find the most frequently asked questions for that service. 

We have created a video to walk you through how to set up your Mindbody account here

Walk-ins are welcome, but we cannot guarantee availability. 

We recommend you book online to schedule an appointment that fits your schedule! 

We are open Sunday through Friday from 11 AM to 7 PM, with treatments varying depending on the day and time. 

We offer special membership hours MWF from 7 AM to 11 AM. 

Book online to schedule an appointment at your earliest convenience.

We have created a video to walk you through how to book a session on your Mindbody account here

It depends on what your health goals are! 

But in general: 

Credit based memberships are the best value for those wanting to use multiple of our amazing different treatment options each month! 

Unlimited memberships are the best value if you plan on using an individual treatment option multiple times each month! 

Both our credit based and unlimited memberships include: 

  • 10% off additional sessions & retail 
  • Special member-only hours MWF 7-11am
  • Unused-sessions roll over 
  • Special sales 
  • And steeply discounted rates

Our 5 or 10 session packages are the best value if you want a longer time horizon (12 months) to use a specific service! 

More information can be found on our pricing page.

We have created a video to walk you through how to book the membership you want here

We have created a video to walk you through how to book your desired sessions using your membership here

For a full list of all services and session times head to our pricing page and it is listed under individual session. 

Yes. Gift cards may be purchased here. Our therapies are wonderful gifts to give and receive!

We have created a video to show you how to purchase your gift card here

We have created a video to show you how to apply your gift card here

We accept credit, debit, and other forms of electronic payment. We do not accept cash or checks at this time.

Yes we accept HSA and FSA card payments! We know these services are extremely valuable for your health and want to provide this option for you.

Yes! Because we value and want to support others working in the wellness industry, we offer all wellness workers 10% off our services. This can even be applied towards monthly memberships! 

Must be verified in store!

Yes we offer household discounts!

The original family member pays full price. Then we provide 20% off for the second household member, 30% for the third household member, 40% for the fourth household members, etc.

Please call us at 901-552-3962 for more information! 

Yes! We are here to serve our community. We have a scholarship application that can be found here

Arriving late for a service may require us to shorten the length of the service, so as not to inconvenience other customers and their reserved time slots. Full charges will still be applied even for late start appointments. 

Session time is valuable. We honor your time by being present and reserving that space specifically for you. Please ensure you are ready to commit to yourself and our services before purchasing! Payment is required at time of purchase. 

We require at least a 24-hour advanced notice to reschedule any appointments. Any reschedules made within less than 24 hours will be charged a $15 reschedule fee. If you no-show, you will not be able to reschedule your session and will be charged for the full session.

A courtesy confirmation and 24-hour reconfirmation email will be sent to you. Please call us at 901-552-3962 to reschedule your appointment in advance.

There are no refunds for cancellations, no-shows, gift cards, credits, packages, or memberships.

You can transfer your services to a gift card if necessary. Please ensure you are ready to commit to yourself and our services before purchasing!

We welcome all ages for our services!

Participants between the ages of 14-17 must have a parent or guardian sign the waiver on their behalf. In addition, the parent or guardian must be on New Day Healing and Wellness premises for the duration of the minor’s session.

Participants under the age of 14 must have a parent or guardian sign the waiver on their behalf. In addition, the parent or guardian must remain in the session room (not in the equipment itself) for the duration of the minor’s session.

Unfortunately, we do not. As much as we love children here, they are not allowed to be in the session rooms unless they are the ones using the equipment. 

Yes! We can host groups of all sizes for private events! 

Whether you’re celebrating a bachelorette party, mom’s night out, a company retreat, or a special occasion, our private events are an exceptional way to relax, connect, and celebrate with friends and loved ones within the privacy of our entire space.

Head to our events page for more details! 

Yes! We encourage work/life balance, productivity, health, and employee retention. Head to our events page for more details! Ask us about specials for company wellness programs!

All of our rooms are private and we provide anything you may need during your time with us. If there is something we do not have, please let us know and we will do our best to provide it for you. Your session includes:

  • Shampoo, conditioner, and body wash
  • Towels
  • Robes
  • Earplugs
  • Slippers
  • Hair Dryer

For an added experience, we recommend bringing along anything that makes you feel at home. 

It is recommended that you wear or bring loose, comfortable clothing (like fitness attire). Many guests prefer to enjoy the session naturally, removing anything that could unnecessarily stimulate the senses. This is an individual decision, allowing you to be most comfortable during treatment. 

If you are using the cold plunge or float tank, bathing is required prior to treatment. For a detailed description go to your desired services page.

We encourage our guests to eat a healthy meal or snack an hour or two prior to their session.

We recommend drinking more water than usual, as it is possible that your body may become dehydrated during your session. Please refrain from drinking coffee or other dehydrating liquids, which may reduce your overall experience. 

We provide a relaxation room that comes with filtered water, electrolyte packets, mushroom drinks, and organic teas to aide in your experience. 

We have private rooms for each of our services, a retail storefront, two bathrooms, a shower, and a relaxation room that can be used to prepare your body for maximum benefits for your session or to ease back into reality after your session. 

Yes. Your room is private for changing attire. We provide robes and slippers to transition to the restroom or shower if desired. 

We take your health and healing very seriously. Did you know that air inside can be up to 100 times more polluted than outdoor air? That is why we have invested in active pure technology to clean the air in our entire store front. Other air purifiers rely on filters to “trap” contaminants from the air into their filter. Activepure releases molecules into the environment that neutralize pollutants in the air. 

  • ActivePure Technology pulls free oxygen and water molecules in the air through ActivePure’s patented honeycomb matrix.
  • Within 3 minutes the technology creates powerful oxidizers, known as ActivePure Molecules, that are then released back into the room, where they seek and destroy DNA and RNA viruses, including SARS-CoV-2 (novel coronavirus), Swine Flu (H1N1), Avian Bird Flu (H5N8), Hepatitis A (HAV), as well as bacteria, molds, fungus, smoke, pet dander, pollens, and volatile organic compounds (VOCs), on surfaces and in the air 
  • Every individual has the right to clean air and surfaces, free of pathogens and contaminants

 

The safety and cleanliness of our facility is a top priority and in light Covid-19, we have implemented these additional measures to ensure we keep you safe

  • ALL of our water based services are equipped with a 1-micron, advanced filtration system. These systems ensure the highest level of sanitation. 
  • We clean and sanitize all rooms between guests. 
  • We sanitize all other surfaces and key traffic areas in the center throughout the day.
  • All cloth garments continue to be washed after one use at high heat.
  • We’ll have hand sanitizer available for you when you come in and leave.

Yes! While we do have a select number of memberships available, we are fully open to the public as well. We offer a full retail storefront with wellness products for the whole family! 

Yes, most certainly. Come in anytime and we will give you a tour. 

Yes! Safety is very important at New Day Healing and Wellness.

In agreement with our waiver, new patients or those who need a refresher must arrive 15 minutes early to be trained on the equipment. Our team is trained on all of the equipment, and will not only guide you through your whole experience, but will make sure you fully understand the benefits as well! 

Yes, we have ample parking available near our store. 

There is no one definitive answer to this question, as there are so many factors in our daily life that cause our body and mind stress. It will also vary depending on your individual needs and goals.

In an ideal world, we would be counteracting these stressors on a daily basis. We know that is not always the case. So we typically recommend that our guests prioritize their wellness at least once a week.  

Scientific research suggests that regular sessions for wellness can significantly improve our mental, physical, and emotional health. Just like other health practices (gym, sleep, diet) when you perform regularly the benefits compound.

We understand that life sometimes gets in the way of our wellness plans, and that not everyone is able to come in for regular sessions. For this reason, we suggest that guests plan their sessions several weeks in advance. 

Join the wellness movement and advocate for the health of yourself and your community. For each friend you refer, you will receive $45 in wellness credits. 

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Float Tank

Hyperbaric Chamber

Red Light Therapy

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Salt Booth

Infrared Sauna

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Cryotherapy

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Contrast Therapy

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Compression

Wellness Supplies

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Relaxation Room